// POLICY

Return & Exchange Policy

At VibeKeys, we stand behind the quality of our products. If you receive a product that is defective, damaged, or has an issue, we're here to help.

Exchange Policy

We offer exchanges within 30 days of purchase if there is an issue with your product, including:

Manufacturing defects
Damage during shipping

Conditions for Exchange

Products must be unused and in their original condition
Original packaging must be included (if applicable)
Proof of purchase is required

How to Request an Exchange

Contact us at vibekeys-customer-support@secondstate.io with your order number and a description of the issue
Include photos of the defect or damage (if applicable)
Once approved, we'll provide instructions for returning the item

Return Shipping

The customer is responsible for return shipping costs
We recommend using a trackable shipping service
Once we receive and inspect the returned item, we'll ship your replacement product

Replacement Process

Replacement products are shipped within 3-5 business days of receiving the returned item
If the exact item is unavailable, we'll offer a similar product of equal value
No additional shipping charges apply for the replacement item